Email Innovation
July 30th, 2007I have an AOL account that I never use. I completely forgot to cancel it three years ago when I realized that AOL sucks, and I get billed like thirty bucks each month because I am too lazy to call AOL and sit through a half hour phone call while the customer service representative tries to get me to rethink my decision to cancel.
Seriously, though. I tried one time thinking that it was going to be a quick ‘I want to cancel’ ‘OK sir, sorry you weren’t happy with us’ kind of thing. Boy, was I wrong. It wasn’t until I researched a little that I realized cancelling an AOL account is notoriously difficult.
AOL customer service is fucking awesome because they don’t view customers who want to cancel as customers who are soon to leave their service. No, my friend. AOL customer service views customers who want to cancel as new customers because they can turn them on to new features of AOL and regain their trust. I’m pretty sure that someone needs to look into starting this type of attitude in adult.
Anyway, the bottom line here is that I still have an AOL account. I don’t have a copy of AOL on my computer because I consider it a waste of disk space, so in order to access my AOL email (where I get SPAM sent), I need to hit up AOL’s webmail suite. I can’t get AOL mail in my email client because for some reason AOL has a problem with IMAP and using an outgoing SMTP server that is not theirs. This means nothing to 80% of my readers, but I felt like using a lot of acronyms.
One more acronym for you: AJAX. I hate it, and it’s all over AOL’s webmail suite. When my browser isn’t crashing as a result of this AJAX overload, it tends to eat up about 80-90% of my system resources.
Enough tech talk, though. Bottom line here is that AOL sucks, and so does AOL’s webmail suite. Or at least that’s what I thought until I encountered this gem while trying to send an attachment:

That’s right. I was trying to send some pics to someone, mentioned that I attached them, but I forgot to do so. How many times has this happened to you? I know it has happened to me tons of times, and I always look pretty dumb when someone emails me back with ‘dude I didn’t get the attachment.’ Then I have to resend, and the whole process can delay the attachment several hours.
I’m going to go head and mark this as the biggest innovation in email in the last ten years. This is a problem many people have regularly, AOL noticed it, solved it, and accordingly save their users time as a result. That’s what business is supposed to be about.
By the way, I want whatever underpaid staffer at AOL came up with this gem for team FatDickSimon. I’ll pay whatever it takes. This guy is fucking smart.
I’d also like to request this functionality in Thunderbird because I never use AOL mail, and I just forgot to attach an attachment yesterday while using Thunderbird.
Way to go AOL. I think you suck a little less because of this, and I am going to go ahead and continue getting billed for a service that I never use just to help you crank out innovation like this.
Seriously, though. I really like that feature.
